Customer Service Representative

1 week ago


Raleigh, North Carolina, United States Asurion Full time
Job Title: Floating Retail Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving quality sales in our retail locations.

Key Responsibilities:

  • Travel to various locations within the district to provide technical support and sales services to customers.
  • Be the face of Asurion and deliver personalized customer experiences that exceed expectations.
  • Provide technical expertise and troubleshoot electronic devices to resolve customer issues.
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
  • Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products based on business needs.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory and partner with cross-functional teams to deliver programs and processes.
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, based on business needs.
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.

What We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.

About Us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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