Customer Service Delivery Advocate

2 weeks ago


Raleigh, North Carolina, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences and representing our dynamic brand in the field.

Key Responsibilities
  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, inspecting the car-hauler to ensure safe transportation.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement, with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requires excellent visual acuity and manual dexterity.
What We Offer
  • Competitive benefits, including medical, dental, vision, and matching 401k.
  • Opportunity to increase hourly compensation by $0.50 every 3 months based on performance.
  • Flexible scheduling and a dynamic work environment.
About Carvana

At Carvana, we're passionate about delivering exceptional customer experiences and building a brand that stands for honesty, transparency, and customer satisfaction. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.



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