Customer Service Representative
7 days ago
Job Summary: We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our customer solutions team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in a fast-paced retail environment.
Key Responsibilities:
- Travel to various locations within the district to provide technical support and sales services to customers.
- Be the face of Asurion and deliver personalized customer experiences that exceed customer expectations.
- Provide technical expertise and troubleshoot electronic devices to resolve customer issues.
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
- Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products based on business needs.
- Complete initial 5-week training, including Apple & Samsung Certifications.
- Manage inventory and partner with cross-functional teams to deliver programs and processes.
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
- Drive own vehicle safely and responsibly to and from locations in a variety of situations.
Requirements:
- 1+ years of customer service/sales experience.
- 6+ months experience with product service support or electronics troubleshooting (preferred).
- Ability to work a flexible retail schedule, based on business needs.
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations.
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
- A completed background check (criminal and drug test).
- Basic knowledge of Microsoft Office.
- Knowledge of mobile devices and operating systems.
We Offer:
- Certifications & ongoing training.
- Competitive hourly pay & performance-based bonuses.
- Benefits – Health, Dental, Vision and more.
- Paid Time off.
- Career growth opportunities.
- Skills development and hands-on training.
- Uniform allowances.
- Mileage Reimbursement.
About Us: Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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