Customer Service Representative

4 weeks ago


West Burlington, Iowa, United States Deery Brothers Full time
Job Summary:
Deery Brothers Inc. is seeking a highly skilled Service Center Associate to deliver exceptional customer service to all visitors and customers. This is a full-time, individual contributor role that offers both a base salary and commission.

The ideal candidate will be the face of our company, creating a positive experience for our customers and ensuring that all their needs are met.


Key Responsibilities:

  • Greet customers in a friendly and professional manner
  • Listen to customer inquiries and concerns and provide appropriate solutions
  • Schedule appointments and follow up with customers on service requests or issues
  • Maintain a clean and organized Service Center
  • Assist with administrative tasks such as data entry, filing, and answering phone calls
  • Utilize company's computer systems and software to process transactions and manage customer accounts
  • Collaborate with other team members to ensure customer satisfaction and efficient workflow
  • Stay up-to-date on products and services offered by Deery Brothers Inc.
  • Consistently meet sales and performance goals set by management

Requirements:

  • High school diploma or equivalent
  • Minimum of 1 year customer service experience
  • Excellent communication skills and ability to build rapport with customers
  • Strong organizational and multitasking abilities
  • Proficient with computers and basic software applications
  • Ability to work full-time hours, including every 3rd weekend
  • Must have reliable transportation to and from work

Deery Brothers Inc. is an equal opportunity employer and considers all qualified applicants for employment without discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.



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