Guest Services Representative

1 week ago


Hawaii National Park, United States US Army Full time
Position Overview
This role is situated within a military hospitality environment.

To facilitate a smooth hiring process, candidates are encouraged to provide comprehensive contact details for both professional and personal references within their resumes.

Key Responsibilities
1. Manage reservations for incoming guests according to room availability.
2. Conduct interviews with guests to ascertain appropriate room assignments.
3. Assist guests in completing necessary documentation and registration forms.
4. Address inquiries related to policies and regulations governing accommodations; distribute room keys.
5. Provide statements of non-availability when necessary.

Qualifications
Minimum Requirements:
1. Proficiency in basic arithmetic operations to effectively complete reports and utilize computer systems for data entry.
2. Strong verbal communication and customer service abilities.
3. A minimum of one year of experience in hotel front desk operations is preferred.

Applicants must ensure that their resumes clearly demonstrate the required knowledge and experience as outlined in the minimum qualifications to be considered for this position.


Additional Information
Area of Consideration:
This position is open to local candidates.

Application Process:
For those unable to apply online, a manual application process is available.

Contact the Human Resources Office for assistance in obtaining the manual application form.

All completed manual applications, along with resumes and supporting documents, must be submitted by the specified deadline to ensure timely processing.


Compensation Details:
This is a pay-banded role. Premium pay may be authorized for Sunday shifts, contingent upon approval from the Garrison Commander.

When applicable, Sunday premium pay will be calculated at 25% of the base rate for hours worked on Sundays, up to a maximum of 8 hours.


Note:
Information regarding vaccination status may be requested for safety protocol purposes.

Further details can be found in the Applicant Information Kit, which contains valuable insights for prospective candidates.

Applications remain valid for a specified duration post-submission, and candidates may be referred for additional vacancies as they arise.



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