Queue Coordinator
3 weeks ago
We are seeking a highly skilled Queue Coordinator to join our 24x7 Service Desk team. As a key member of our team, you will be responsible for managing dedicated ticket queues, prioritizing work, and assigning tickets to technical resources for resolution of end-user concerns.
Key Responsibilities- Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Ensure Service Level Agreements (SLAs) are maintained by monitoring dedicated queues.
- Assign tickets that are out of scope to the Service Desk or other teams.
- Ensure associated tickets are related to the parent ticket and proper follow-up is performed once the incident is resolved.
- Facilitate resource allocation based on workload.
- Two to four years of experience in customer service, help desk, or network operations center environment.
- Experience with Linux or Windows administration is desired.
ITIL v3 Foundation certification is desired. Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
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Queue Coordinator
4 days ago
Columbia, Maryland, United States Independent Software Full timeJob SummaryWe are seeking a highly skilled Queue Coordinator to join our 24x7 Service Desk team. As a key member of our team, you will be responsible for managing dedicated ticket queues, prioritizing work, and assigning tickets to technical resources for resolution. Your goal will be to ensure service levels and objectives are met while providing...
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Queue Coordinator Assistant
3 weeks ago
Columbia, Maryland, United States Independent Software Full timeJob SummaryWe are seeking a highly organized and detail-oriented Junior Queue Coordinator to join our 24x7 Service Desk team. As a key member of our team, you will be responsible for managing dedicated ticket queues, prioritizing work, and assigning tickets to technical resources for resolution.Key Responsibilities:Monitor dedicated queues and assign tickets...
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Mid-level Queue Coordinator
2 days ago
Columbia, Maryland, United States Independent Software Full timeJob OverviewAs a Mid-level Queue Coordinator at Independent Software, you will play a critical role in our 24x7 Service Desk, ensuring the efficient management of dedicated ticket queues. Your responsibilities will include prioritizing work, assigning tickets to technical resources, and ensuring service levels and objectives are met.Key...
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Refresh Operations Manager
2 weeks ago
Columbia, South Carolina, United States AT&T Full timeJob Description:AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to...
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Coordinator, Managed Care I
2 months ago
Columbia, United States US Tech Solutions, Inc. Full timeJob Description: Required to be onsite the 1st week of training and then will go remote, will provide equipment no more than 2 hours from the client location. Monday-Friday, 8:30am - 5:00pm manager will conduct MS teams’ interviews Skill sets/qualities: Must have at least 2 years hospital experience, any other utilization review experience is great,...
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Managed Care Coordinator
4 weeks ago
columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Possible Contract to hire)Job Description:Remote/Hybrid (depends on the pace of the employee and validation of competency) -Training Onsite (Travel is covered/Reimbursed by Client) -MUST LIVE Within 2 hours -Hours/Schedule: 8-430PM M-F and Call every 4-6 weeks once fully trained-Call will not begin for at least 3 months. Call hours are...
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Managed Care Coordinator
4 weeks ago
Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Possible Contract to hire)Job Description:Remote/Hybrid (depends on the pace of the employee and validation of competency) -Training Onsite (Travel is covered/Reimbursed by Client) -MUST LIVE Within 2 hours -Hours/Schedule: 8-430PM M-F and Call every 4-6 weeks once fully trained-Call will not begin for at least 3 months. Call hours are...
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Business Systems Helpdesk Coordinator
4 weeks ago
columbia, United States CEEUS, Inc. Full timeAbout the Role: Our organization is dedicated to providing exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately categorized,...
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Business Systems Helpdesk Coordinator
4 weeks ago
West Columbia, South Carolina, United States CEEUS, Inc. Full timeAbout the RoleWe are seeking a highly motivated and organized Helpdesk Coordinator to join our Business Systems team at CEEUS, Inc. The successful candidate will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests.Key ResponsibilitiesHelpdesk Management and SupportManage the helpdesk ticketing...
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Managed Care Coordinator
2 weeks ago
West Columbia, United States US Tech Solutions Full timeDuration: 3+ Months (Possible Contract to hire) Job Description: Remote/Hybrid (depends on the pace of the employee and validation of competency) -Training Onsite (Travel is covered/Reimbursed by Client) -MUST LIVE Within 2 hours -Hours/Schedule: 8-430PM M-F and Call every 4-6 weeks once fully trained-Call will not begin for at least 3 months. Call hours...
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Business Systems Helpdesk Coordinator
3 weeks ago
West Columbia, United States CEEUS Full timeAbout the Role: Our organization is dedicated to providing exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately...
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Business Systems Helpdesk Coordinator
3 weeks ago
West Columbia, South Carolina, United States CEEUS Full timeAbout the Role:At CEEUS, we are dedicated to delivering exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately categorized,...
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Business Systems Helpdesk Coordinator
3 weeks ago
West Columbia, United States CEEUS Full timeAbout the Role: Our organization is dedicated to providing exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately categorized,...
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Business Systems Helpdesk Coordinator
3 weeks ago
West Columbia, South Carolina, United States CEEUS Full timeAbout the RoleCeeus is seeking a highly motivated and detail-oriented Business Systems Helpdesk Coordinator to join our team. As a key member of our Business Systems team, you will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests.Key ResponsibilitiesHelpdesk Management and SupportManage the...
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Business Systems Helpdesk Coordinator
4 weeks ago
West Columbia, United States CEEUS, Inc. Full timeAbout the Role: Our organization is dedicated to providing exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately categorized,...
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Business Systems Helpdesk Coordinator
4 weeks ago
West Columbia, United States CEEUS, Inc. Full timeAbout the Role: Our organization is dedicated to providing exceptional support and efficient operations within the electric utility supply chain. The Helpdesk Coordinator will play a critical role in managing our helpdesk ticketing system and providing first-line support for incoming requests. This position ensures that tickets are appropriately categorized,...
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Primary Care Scheduler
4 days ago
Columbia, South Carolina, United States Compass Health Network Full timeJob SummaryWe are seeking a highly organized and detail-oriented Primary Care Scheduler to join our team at Compass Health Network. As a Primary Care Scheduler, you will be responsible for scheduling new and returning client appointments, operating the telephone queue, and providing exceptional customer service.Key ResponsibilitiesSchedule appointments for...
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Appreciation Team Member
3 weeks ago
Columbia, Missouri, United States Veterans United Home Loans Full timeAbout the RoleWe're seeking a highly detail-oriented and organized individual to join our Appreciation team as an Appreciation Coordinator. In this role, you'll play a crucial part in enhancing the lives of our borrowers by preparing personalized gifts during their loan process.Key ResponsibilitiesManage the gift and purchase queue to ensure timely and...
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Columbia, United States Lancaster General Full timeSummary Job Description POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients....
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Columbia, United States Penn Medicine Lancaster General Health Full timeSummaryJob DescriptionPOSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients....
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Columbia, United States Penn Medicine Lancaster General Health Full timeSummary Monday thru Thursday 730am-8pm Friday 730am-5pm Saturday 730am-12: 40 hours will be within those times Job Description HOURS: 40/hrs/wk- Monday thru Thursday 730am-8pm Friday 730am-5pm Saturday rotation 730am-12: 00pm POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and...
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Customer Service Representative
4 days ago
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Columbia, United States Lancaster General Full timeSummary Monday thru Thursday 730am-8pm Friday 730am-5pm Saturday 730am-12: 40 hours will be within those times Job Description HOURS: 40/hrs/wk- Monday thru Thursday 730am-8pm Friday 730am-5pm Saturday rotation 730am-12: 00pm POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and...