Part Time Branch Service Associate

1 month ago


Columbia, Maryland, United States NASA Federal Credit Union Full time
Job Summary

As a Part Time Branch Member Service Associate, you will deliver exceptional customer service in our branches while promoting and selling NASA FCU products and services. You must possess proven customer service skills, strong verbal communication, and a desire to help others.

Key Responsibilities
  • Empathize with members and provide solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identify member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Respond to member inquiries regarding account operations, interest rates, account discrepancies, credit, debit, and ATM cards, and loan applications.
  • Process various financial transactions on member accounts, including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, direct transfers, and stop payment set up and changes.
  • Handle complex member situations, such as deceased members, guardianships, and representative payee accounts.
  • Handle consumer loan application processing, document collection, and disbursements.
  • Advise members regarding available insurance protection.
  • Support other areas in the Credit Union and the Call Center queues.
Requirements
  • MSA I: High school diploma or GED, one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products.
  • MSA II: High school diploma or GED, Bank/Credit Union experience with at least 6-months of opening Personal Accounts, and experience with Specialty Accounts and sales/cross-selling.
  • MSA III: High school diploma or GED, Bank/Credit Union experience with Broad and Advanced financial products, Advanced Accounts experience, and advanced sales/cross-selling experience.
Benefits

We offer a generous benefit package, including competitive hourly compensation, 401(k) match, life insurance, employee assistance program, paid vacation, paid sick time, paid holidays, and flexible spending account.

Hours: Typically, your schedule will include four weekdays, with hours varying with branch staffing needs. Part-time employees are scheduled to work 8:30 am - 1:30 pm every Saturday. Position is overtime eligible.


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