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Customer Service Coordinator

2 months ago

Marquand, Missouri, United States Venture Logistics Full time
Job Summary

At Venture Logistics, we are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and ensuring seamless freight operations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely updates on shipment status.
  • Relationship Building: Foster strong relationships with customers by understanding their needs, preferences, and expectations.
  • Freight Operations: Accept freight, build and schedule loads, and communicate with the operations team to ensure efficient logistics.
  • Communication: Proactively communicate with customers regarding status updates, issues, and solutions.
  • Problem-Solving: Identify potential service failures and work with the operations team to resolve issues.
  • Planning and Organization: Plan ahead with the operations team to book freight in advance and ensure efficient logistics.
  • Customer Scorecards: Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
  • Administrative Tasks: Update customer websites with shipment information and perform other administrative tasks as assigned.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Bachelor's Degree or relevant experience.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a team environment, and basic computer skills.
Preferred Qualifications
  • Education: Bachelor's Degree or relevant experience.
  • Skills: Knowledge of Microsoft Office programs, such as Word and Excel.
Work Environment

Fast-paced, high-volume work environment with a focus on customer service and logistics.