Service Coordinator
1 month ago
Brehob Corporation is seeking a highly motivated and detail-focused Service Coordinator to join our team in Indianapolis, IN. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, coordinating with technicians, and providing exceptional customer service.
Key Responsibilities:- Create and maintain daily schedule plans for service calls
- Assist in requisitioning parts for service calls
- Enter task lines for material required for jobs
- Prepare service paperwork for invoicing
- Work on scheduling any open service calls
- Answer incoming calls from customers requesting services and respond to requests left via email or voicemail
- Communicate with customers via email and/or phone calls, notifying them of scheduled service calls
- Handle multiple jobs at once and assign technicians to jobs as needed
- Coordinate jobs with technicians' schedules to ensure customers are taken care of in a timely manner
- Communicate with service managers and technicians daily
- Must be detail-focused
- Comfortable with repetitive and tedious tasks
- Must be able to multitask in high-pressure situations
- Excellent work ethic and self-motivated
- Strong follow-up and investigation skills
- Ability to work as a team
- Strong customer service skills both over phone/email and in person
- Strong organizational skills
- Strong Microsoft Office skills
- Strong communication skills
Brehob Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and detail-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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