Senior Technical Program Manager

1 week ago


San Diego, California, United States ServiceNow Full time
Job Overview

At ServiceNow, we are on a mission to enhance the way organizations operate through innovative technology. Our journey began in San Diego, California, and has evolved into a global leadership role, serving over 8,100 clients, including a significant portion of the Fortune 500. Our intelligent cloud platform connects people, systems, and processes, enabling smarter and more efficient work practices.

Role Summary

We are looking for a meticulous and proactive Customer Engagement Technical Implementation Program Manager. This pivotal role involves managing high-impact programs and operations related to customer engagement initiatives. The successful candidate will oversee the implementation of multiple programs, ensuring optimal processes for feedback and enhancements derived from customer interactions.

Key Responsibilities
  • Manage a diverse portfolio of Gen AI implementation programs across a broad customer base, establishing a cohesive customer adoption lifecycle.
  • Oversee the integration of Gen AI implementation processes with customer outcomes and internal teams.
  • Facilitate the Customer Adoption Review Council to streamline customer outreach and program allocation.
  • Develop and manage onboarding processes for third-party implementers and customers.
  • Track customer readiness and define the lifecycle stages of program adoption.
  • Establish product adoption metrics across various business units.
  • Create reusable communication templates and documentation for internal stakeholders.
  • Design and implement processes, training materials, and standard operating procedures for program execution.
  • Collaborate with engagement managers to monitor customer adoption progress and address any risks.
  • Engage with cross-functional teams to develop project plans and success criteria for complex programs.
  • Identify and mitigate risks to ensure program objectives are met.
  • Host executive meetings and coordinate large-scale cross-functional events.
  • Implement change management initiatives to promote the adoption of new processes.
  • Monitor resource allocation to ensure effective program execution.
  • Establish a centralized tracking system for engagement progress and improvement opportunities.
  • Provide regular updates to stakeholders regarding program developments.
  • Develop processes for capturing and integrating feedback from customer engagements.
  • Enhance the capabilities of the customer engagement tool to meet evolving requirements.
Qualifications

Preferred Qualifications:

  • Experience with Gen AI technologies.
  • Background in customer-facing roles or management consulting with a technical focus.
  • Proven program management experience in technical implementations or customer engagement.
  • Strong grasp of technical concepts with the ability to communicate effectively with diverse stakeholders.
  • Exceptional organizational skills and the ability to manage multiple priorities.
  • Outstanding written and verbal communication skills.
  • Familiarity with CRM systems and customer engagement tools.
  • Project Management Professional (PMP) certification or equivalent is preferred.

Basic Qualifications:

  • Years of experience in Program Management.
  • Education: Bachelor's Degree or equivalent required; MBA or other advanced degree preferred.


  • San Diego, California, United States Intuit Full time

    Role Overview As a Senior Technical Program Manager, you will be at the forefront of driving strategic initiatives within the organization. Your leadership will be pivotal in orchestrating comprehensive programs that prepare our teams and offerings for critical business periods. Key Responsibilities Strategic Leadership: Guide and influence...


  • San Diego, California, United States Lytx Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Program Manager to join our team at Lytx. As a Senior Technical Program Manager, you will be responsible for leading critical programs within device-related portfolios, ensuring successful execution and delivery.Key ResponsibilitiesDevelop program roadmaps, strategies, and execution plans spanning...


  • San Diego, California, United States Intuit Full time

    We are looking for a creative problem solver with a passion for tackling tough customer problems to join our team and serve as a program manager, with responsibility for delivering business and technical outcomes. If you're passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers, we would love...


  • San Diego, California, United States Dexcom Full time

    About Dexcom:Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM) specializes in the development and marketing of Continuous Glucose Monitoring (CGM) systems designed for use by individuals with diabetes and healthcare providers. As a leader in the field, Dexcom is dedicated to revolutionizing diabetes care and management through innovative CGM technology, enabling...


  • San Diego, California, United States Lytx Full time

    About Lytx: Join a mission-driven organization dedicated to enhancing safety on the roads through innovative technology. At Lytx, we embrace agility as a comprehensive framework that influences our products, services, and overall business approach. As we expand, the demand for integrated programs and collaborative efforts across various functions is...


  • San Diego, California, United States Hepburn and Sons LLC Full time

    About Hepburn and Sons LLCWe are a forward-thinking organization that values meaningful work, intellectual rigor, and trust. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We hold ourselves to the highest levels of integrity and ethics, and we cherish every opportunity given to us by our clients.Job SummaryWe are...


  • San Diego, California, United States ServiceNow Full time

    Job OverviewCompany Overview:ServiceNow, a leader in innovative technology solutions, has been transforming the way organizations operate since its inception. With a focus on AI-enhanced platforms, we empower over 8,100 clients, including a significant portion of the Fortune 500, to streamline their processes and enhance productivity.Role Summary:We are...


  • San Diego, California, United States ServiceNow Full time

    Job OverviewServiceNow is a leader in innovative technology solutions, enhancing the way organizations operate globally. We are on a mission to improve the efficiency of work processes through our advanced cloud-based platform. Our team is dedicated to delivering exceptional experiences to over 8,100 clients, including a significant portion of the Fortune...


  • San Diego, California, United States Dexcom Full time

    Company Overview:Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) stands at the forefront of continuous glucose monitoring (CGM) technology, revolutionizing diabetes management.Founded with a vision to transform diabetes care, Dexcom has evolved over 25 years into a leader in the industry, dedicated to empowering individuals with actionable health...


  • San Diego, California, United States ServiceNow Full time

    Company Overview:Founded in 2004 in San Diego, California, ServiceNow has evolved into a leading global provider of innovative AI-driven technology, serving over 8,100 clients, including a significant portion of the Fortune 500. Our intelligent cloud platform integrates people, systems, and processes, enabling organizations to discover more efficient and...


  • San Diego, California, United States ARM Full time

    Job Overview: At ARM, we are on the lookout for seasoned technical leaders to support our technology integration initiatives. As a pivotal figure in the integration of advanced technologies such as CPUSS, GPUSS, and SystemSS, you will leverage your program management and technical acumen to guide a cross-functional team. Your leadership will be crucial in...


  • San Diego, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our team at Amazon. As a key member of our organization, you will be responsible for leading the development of ASIC/SOC solutions for our satellite systems.Key ResponsibilitiesCollaborate with engineering leaders to create project execution plans for ASIC/SOC development,...


  • San Diego, California, United States Hepburn and Sons LLC Full time

    About Hepburn and Sons LLCWe are a company that values meaningful work, intellectual rigor, and trust. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We hold ourselves to the highest levels of integrity and ethics, and we cherish every opportunity given to us by our clients.Job SummaryWe are seeking a highly...


  • San Diego, California, United States ARM Full time

    Position Summary: At Arm, we are looking for seasoned technical leaders to enhance our technology integration efforts. As a pivotal player, you will spearhead the integration of advanced technologies such as CPUSS, GPUSS, and SystemSS. Your blend of program management acumen and technical knowledge will guide a cross-functional team towards achieving project...


  • San Francisco, California, United States Baton (A Ryder Technology Lab) Full time

    Job OverviewCompany BackgroundBaton, a pioneering technology innovation lab within Ryder, is on the lookout for driven professionals who thrive in a dynamic startup atmosphere, supported by the robust infrastructure of a leading logistics enterprise.As part of Ryder, which boasts a fleet of 260,000 trucks and oversees $7.4 billion in freight, Baton is...


  • San Jose, California, United States Oracle Full time

    About the RoleThis is a highly visible position where you will be responsible for the execution of Oracle Health Data & Analytics initiatives, which often span across Oracle Health's products. You will work with a diverse set of partners, including senior leaders, architects, product managers, development and design teams, and external partners, to turn...


  • San Francisco, California, United States DoorDash Full time

    Position OverviewAs a Staff Technical Program Manager, you will play a pivotal role in driving strategic initiatives and overseeing complex projects that enhance our operational efficiency. Your expertise will be essential in collaborating with cross-functional teams to ensure timely delivery and alignment with our business objectives.Key...


  • San Francisco, California, United States Baton (A Ryder Technology Lab) Full time

    Job OverviewAbout UsBaton, a pioneering technology innovation lab under Ryder, is on the lookout for dynamic professionals who thrive in a fast-paced startup atmosphere while benefiting from the resources and stability of a prominent logistics enterprise.As a part of Ryder, which operates a fleet of 260,000 trucks and oversees $7.4 billion in freight, Baton...


  • San Francisco, California, United States Genentech Full time

    The Role Key Responsibilities:As a Principal Technical Program Manager at Genentech, you will leverage your extensive technical knowledge to oversee all phases of intricate, large-scale projects, ensuring effective collaboration between internal teams and external partners, including solution architects and installers.Your key responsibilities will...


  • San Jose, California, United States Candor PS Full time

    Join Candor PS as a Senior Program Manager focused on Technical Initiatives.We are looking for candidates with a robust background in Technical Program Management. This role emphasizes managing extensive programs rather than traditional project management, requiring a solid technical foundation in Information Technology.Key QualificationsProven experience in...