Critical Power Systems Technician

Job Type

Full-time

Company Overview

Concentric stands as a pioneering national provider of industrial power services, specializing in forklift and critical power solutions that guarantee seamless, sustainable facility energy. Our hallmark offerings, GuaranteedPOWER and PerpetualPOWER, are groundbreaking in the industry, enhancing reliability, sustainability, and safety to address the power challenges faced by facility managers. Concentric supports data centers, distributors, manufacturers, utilities, and communication infrastructures in fortifying their power systems while navigating the energy transition with minimized risk. With a comprehensive network of service experts, we deliver engineering, installation, and maintenance for power equipment, including backup batteries, UPS systems, generators, energy storage, microgrids, and onsite maintenance. Learn more about us at our website.

Benefits

At Concentric, we recognize that Our People are our greatest asset, enabling us to provide outstanding customer service. We offer a competitive benefits package that includes:

• Attractive salary with performance incentives.
• Comprehensive benefits starting from day one, including medical, dental, vision, and company-paid life insurance and disability coverage.
• 401K plan with matching contributions.
• Eight paid holidays annually.
• 128 hours of paid time off (PTO) for full-time employees.
• Extensive training and mentorship from industry experts.
• Opportunities for career advancement.

The benefits mentioned are subject to change. Please consult with an HR representative for the latest information. In case of discrepancies between this information and official plan documents, the latter will take precedence.

Job Summary

The Critical Power Systems Technician is tasked with the servicing, troubleshooting, installation, and maintenance of Uninterruptible Power Supply (UPS) systems from various manufacturers, including both single and three-phase systems, as well as batteries and other essential power equipment like Power Distribution Units (PDUs) and Static Switches (SSWs). This role also involves providing technical support to clients regarding operational and maintenance matters. The position reports to the Regional Service Manager and does not have direct reports.

Key Responsibilities:

• Conduct scheduled preventative maintenance on contracted equipment.
• Oversee maintenance that involves the use and care of electrical testing tools.
• Advise departments on system requirements to meet their needs while adhering to safety standards.
• Perform initial equipment start-ups.
• Provide 24/7 emergency support as needed.
• Execute maintenance routines for electrical equipment.
• Maintain battery systems.
• Install battery systems in compliance with design specifications and safety regulations.
• Deliver services while adhering to safety codes, specifications, and budget constraints.
• Collaborate with team members on custom and large-scale installation projects.
• Educate clients on the basic operation of their equipment, addressing potential issues and necessary corrective actions.
• Foster and maintain excellent relationships with customers, colleagues, and sales representatives.
• Troubleshoot critical power systems to identify root causes and perform repairs with minimal disruption to customer operations.
• Interpret technical documentation, including schematics.
• Coordinate and manage on-site subcontractors as necessary.
• Identify sales opportunities for critical power equipment and connect potential clients with relevant internal and external resources.
• Complete paperwork accurately and promptly, including Field Service Reports, RMAs, timecards, and expense reports.
• Assist with warehouse duties, including preparing batteries for transport, managing inventory, and operating a forklift.
• Provide training and support to less experienced team members as needed.
• Perform other duties as assigned by the supervisor.

• Performance scorecard reflecting safety, project completion times, customer satisfaction, and issue resolution.
• Management observations regarding attitude, diligence, teamwork, and willingness to learn.
• Other key metrics set by Concentric leadership that positively impact customers and the company.
• Additional performance indicators as assigned.

• High School diploma or GED required; an associate degree in Electrical or Electronic Engineering Technology or equivalent experience is preferred.
• Factory training or equivalent experience in the repair and maintenance of various leading UPS brands is desirable.
• Experience with three-phase UPS systems is mandatory for consideration.
• Strong understanding of sealed and wet cell battery theory and application is essential.
• Familiarity with battery maintenance procedures is required.
• Basic knowledge of AC and DC electrical/electronic theory is necessary.
• Ability to pass a background check and obtain a TWIC card.
• Must pass a drug test; technicians are subject to random testing.
• Excellent communication, problem-solving, and analytical skills.
• Ability to organize work independently with minimal supervision.
• Capability to work with diverse individuals and across remote locations.
• Strong written and verbal communication skills to articulate ideas and listen to customer needs.
• Ability to build and maintain strong workplace relationships focused on customer satisfaction.
• Collaborative mindset to work with other departments for the organization's benefit.
• Adaptability to a fast-paced environment.
• Experience in telecommunications is a plus but not required.
• Willingness to travel extensively, up to 80% of the time.
• Flexibility in scheduling, as services may be performed during evenings or weekends.
• Valid driver's license is required.
• Willingness to work overtime as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle, or feel, and communicate effectively. The employee frequently is required to walk and reach with hands and arms. Occasionally, the employee must stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the presence of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various settings, including data centers, refineries, power plants, telecom facilities, and hospitals, often alongside co-workers engaged in moderate activity. Exposure to high voltage AC/DC power is common in many work environments, and the noise level is typically moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.