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Critical Power Systems Specialist

2 months ago

Charlotte, North Carolina, United States Concentric LLC Full time
Job Summary

The Critical Power UPS Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU's) and Static Switches (SSW's). This position also provides technical support to customers on operational and maintenance aspects.

Key Responsibilities:
  • Perform required preventative maintenance service to equipment under contract as scheduled.
  • Responsible for maintenance involving use and care of electrical test equipment.
  • Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
  • Perform initial starts-ups.
  • Provide 24/7 on-call emergency services as required.
  • Performance of electrical equipment maintenance routines.
  • Battery system maintenance.
  • Installation of designed Battery systems to ensure compliance with design specification and safety codes.
  • Provide requested services while meeting safety codes, specification and budgetary limitations.
  • Work with other team members to complete custom and large installation projects.
  • Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
  • Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
  • Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
  • Interpretation of technical documentation including schematics.
  • Coordinate and manage all on-site subcontractors as necessary.
  • Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
  • Timely and accurate completion of paperwork including Field Service Reports, RMA's, timecards, and expense reports.
  • Some warehouse responsibilities will be involved which included preparing batteries for transportation, managing inventory, and operating a forklift.
  • Provide training and guidance to less experienced employees where necessary.
  • Other duties as assigned by supervisor.
Requirements:
  • High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience in Electrical or Electronic Engineering Technology.
  • Factory training or the equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
  • Actual experience working on 3-Phase UPS systems is required - It is mandatory to be considered for the position.
  • A good understanding of sealed and wet celled battery theory and application is a must.
  • Must be thoroughly familiar with Battery Maintenance Procedures.
  • Working knowledge of basic AC and DC electrical/electronic theory.
  • Must be able to pass a background check and obtain an TWIC card.
  • Must be able to pass a drug test; our technicians are subject to random drug testing through our testing facility DISA.
  • Strong communication, problem solving, and analytical skills.
  • Ability to organize his/her own work and work independently, with limited supervision.
  • Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
  • Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
  • Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
  • Ability to work collaboratively with other departments toward the greater good of the organization.
  • Ability to adapt to a fast-changing environment.
  • Experience in the telecommunications environment is preferred, but not required.
  • Traveling is extensive, up to 80% of the time.
  • Must have schedule flexibility, as services may be performed during the evening or weekend.
  • A valid driver's license.
  • Willingness to work overtime.
  • Concentric Technicians may need to travel out of state to perform work.