Guest Service Representative

5 hours ago


Milwaukee, Wisconsin, United States White Lodging Full time
Job Summary

The Guest Service Representative is responsible for providing exceptional customer service to guests at all times. This includes checking guests in and out, handling room assignments, and resolving any issues that may arise during their stay.

Key Responsibilities
  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, ensuring that all necessary information is accurate and up-to-date.
  • Handle room assignments, including blocking and unblocking rooms as needed.
  • Respond to guest inquiries and resolve any issues that may arise during their stay.
  • Work effectively with other hotel staff to ensure that guests receive the best possible service.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.


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