Help Desk Specialist

3 weeks ago


Waco, Texas, United States Neighborly Inc Full time
Unlock Your Potential as a Help Desk Agent

Are you passionate about delivering exceptional customer service and resolving technical issues? Do you have a knack for troubleshooting and problem-solving? We're seeking a skilled Help Desk Agent to join our team at Neighborly Inc.

As a Help Desk Agent, you will be responsible for providing first-level support to our internal and external customers, resolving technical issues, and ensuring that our customers receive timely and effective support. You will work closely with our technical teams to resolve complex issues and provide expert-level support to our customers.

Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, and chat
  • Respond to support requests in a timely and efficient manner
  • Collaborate with technical teams to resolve complex issues
  • Document and track support requests and resolutions
  • Stay up-to-date with new technologies and products

Requirements:
  • General knowledge of Windows Environments (Windows 8 and newer)
  • General knowledge of Mac OSX (preferred but not required)
  • General knowledge of Web browsers (Google Chrome, Microsoft Edge, Safari) and their basic settings/options
  • General knowledge of Intuit QuickBooks Online is a plus

What We Offer:
  • Competitive pay and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Neighborly Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you're passionate about delivering exceptional customer service and resolving technical issues, we encourage you to apply for this exciting opportunity.

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