Technical Service Manager
4 days ago
Guidebook is a pioneering mobile application builder dedicated to simplifying the process of creating immersive experiences for users. Our mission is to empower organizations to craft tailored apps without requiring extensive technical expertise, making it an ideal solution for events, university campus open houses, venue guides, and corporate training.
Job DescriptionWe're seeking an experienced Senior Customer Support Associate to drive customer success, resolve complex issues, and continually improve our system. As a consummate leader, strategist, and expert in all things customer support, you will play a pivotal role in ensuring our clients receive exceptional service and guidance throughout their journey with us.
Responsibilities and Expectations- Attain a deep understanding of our Builder CMS and app submission process within 3 months.
- Oversight of the support process, including responding to customer inquiries via email, live chat, and phones.
- Design and delivery of workshops to educate clients on our Builder CMS basics and features relevant to their event needs.
- Close collaboration with clients to build captivating content for their apps and aid in app submissions to the Apple and Google Play stores.
- Establishment of strong relationships with the CSA team and cross-functional counterparts.
- Excellent time management and multi-tasking abilities.
- Proficiency in Zendesk, JIRA, and live chat technology.
- Courage to innovate and challenge conventional approaches.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced, team-oriented environment.
- Proven analytical and problem-solving skills.
The base salary range for this role is $62,000-72,000 annually, plus additional performance-based incentives and benefits.
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Technical Service Representative
4 days ago
Raleigh, North Carolina, United States Insight Technical Advisors Full timeAre you passionate about delivering exceptional customer service and technical support? Do you have a basic understanding of IT related concepts and strong communication skills? If so, we want to hear from you!About the JobWe are seeking a Technical Service Representative to join our team of professionals at Insight Technical Advisors. As a Technical Service...
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Technical Support Specialist
7 days ago
Raleigh, North Carolina, United States Insight Technical Advisors Full timeWe are seeking a highly motivated Technical Support Specialist to join our team at Insight Technical Advisors. This role requires excellent customer service skills and a basic understanding of IT-related concepts.Job DescriptionIn this position, you will be the first point of contact for our clients, providing outstanding communication support and resolving...
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Technical Team Manager
1 week ago
Raleigh, North Carolina, United States Humana Full timeAbout the RoleThe Technical Team Manager will lead our technical teams in designing, implementing, and maintaining advanced automated testing frameworks. This person will work closely with cross-functional teams to ensure seamless integration and functionality at scale. The ideal candidate will have strong technical skills and leadership abilities, with...
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Technical Service Professional
2 weeks ago
Raleigh, North Carolina, United States Vinebrook Technology Full timeAbout UsVinebrook Technology is a leading provider of managed services solutions, dedicated to delivering exceptional support and management of our customers' environments. We are committed to providing a positive and productive work environment that fosters growth and development.Job Summary:We are seeking an experienced IT Support Specialist to join our...
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Technical Solutions Manager
4 weeks ago
Raleigh, North Carolina, United States VAST Data Full timeAbout the Role:VAST Data is a leading provider of data management solutions, and we're seeking a skilled Technical Support Engineering Manager to join our team. In this role, you will be responsible for delivering exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide technical...
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Technical Service Analyst
1 week ago
Raleigh, North Carolina, United States Nanosoft Consulting Full timeNanosoft Consulting offers a Technical Service Analyst position with an estimated salary of $60,000 - $70,000 per year. In this role, you will be responsible for providing consultation, elevated support, and/or advanced instruction to users of various information technology based systems.Responsibilities:Research and analyze technical issues/problemsSolicit...
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Customer Service Professional
6 days ago
Raleigh, North Carolina, United States Insight Technical Advisors Full timeAbout the PositionWe are seeking an experienced Customer Service Professional to join our team as an Associate Field Technician. In this role, you will be responsible for providing exceptional customer service and technical support to clients in the Triangle area.Responsibilities:Provide technical support to clients via phone, email, or on-site...
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Technical Specialist
4 weeks ago
Raleigh, North Carolina, United States Abacus Service Corporation Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Abacus Service Corporation. As a key member of our IT department, you will be responsible for developing, implementing, and overseeing policies and procedures that uphold the integrity of our configuration management processes.This is an excellent opportunity for a...
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Technical Service Representative
7 days ago
Raleigh, North Carolina, United States MicroThermics Inc. Full timeJob Title: Technical Service RepresentativeAbout Us: MicroThermics Inc. is a leading provider of innovative solutions for the beverage processing industry. Our team of experts is dedicated to delivering exceptional service and support to our clients.Salary: The estimated annual salary for this position is around $70,000-$90,000 depending on experience and...
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Project Management Assistant
4 weeks ago
Raleigh, North Carolina, United States Technical Source Full timeTechnical Source is seeking a skilled Project Management Assistant to support our project management activities. The successful candidate will be responsible for tracking progress, managing schedules, monitoring budgets, and providing regular reports on project performance.Key Responsibilities:Assist in the development and maintenance of project schedules,...
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Project Manager with Technical Expertise
2 weeks ago
Raleigh, North Carolina, United States Focused HR Solutions Full timeJob DescriptionWe are seeking a highly skilled Project Manager to join our team at Focused HR Solutions in Raleigh, NC.Key Responsibilities:Manage multiple projects simultaneously, ensuring timely completion and high-quality results.Develop and document training materials, leveraging technical expertise to create engaging content.Collaborate with...
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Technical Account Manager
6 days ago
Raleigh, North Carolina, United States Vic Full timeAbout Vic.aiVic.ai has been pioneering the use of AI to digitally transform accounting and finance processes for more than six years. Our mission is to improve productivity, decision-making, and ROI for our customers.The RoleWe are seeking a Sales Engineer to join our team in Raleigh, NC or Miami, FL. The successful candidate will be responsible for...
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Field Service Engineer Position
5 days ago
Raleigh, North Carolina, United States Paratus Service Group Full timeJob DescriptionThis is a challenging role for a skilled Field Service Engineer to provide exceptional technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems.The ideal candidate will possess strong technical expertise, problem-solving skills, and a customer-oriented mindset. They will work closely...
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Customer Service Technician
1 week ago
Raleigh, North Carolina, United States Insight Technical Advisors Full timeJob Description:Company OverviewInsight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle's small business community. We prioritize building strong relationships with our clients through outstanding customer care, communication, and service levels.Job SummaryWe seek a Customer Service Technician to join our team. This entry-level...
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Technical Partnership Manager
6 days ago
Raleigh, North Carolina, United States TouchCast Full timeAbout the JobWe're seeking an experienced Sales Engineer to join our Sales and Partnerships organization, specializing in Generative AI product lines.You will be responsible for project planning, execution, onboarding, and ensuring successful customer outcomes.This is a unique opportunity to make an impact in a fast-paced startup environment.Key...
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Wage Administration Manager
1 week ago
Raleigh, North Carolina, United States Wake Technical Community College Full timeAre you a detail-oriented individual with a passion for compensation and benefits administration? Do you thrive in a fast-paced environment and enjoy working with others to achieve common goals?If so, we may have the perfect opportunity for you! As a Wage Administration Manager at Wake Technical Community College, you will be responsible for performing...
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Scheduling and Budgeting Coordinator
4 weeks ago
Raleigh, North Carolina, United States Technical Source Full timeScheduling and Budgeting CoordinatorAbout Us: Technical Source is a cutting-edge company specializing in technical services, committed to excellence and innovation.Job Summary:We are looking for a seasoned Scheduling and Budgeting Coordinator to oversee project schedules, budgets, and resource allocation. If you have experience in project management and...
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Coordinated Projects Specialist
4 weeks ago
Raleigh, North Carolina, United States Technical Source Full timeJob Title: Coordinated Projects SpecialistCompany Overview: Technical Source is a leading provider of technical services, dedicated to delivering high-quality solutions to our clients.Job Description:We are seeking a highly skilled Coordinated Projects Specialist to join our team. In this role, you will be responsible for coordinating projects from start to...
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Technical Service Specialist
3 weeks ago
Raleigh, North Carolina, United States Michael Page Full timeAbout Michael Page">Michael Page is an international leader in recruitment and selection. Our expertise lies in matching top talent with the best employers, creating lasting relationships that benefit both parties.">Our Client">We are currently working with a global water treatment company specializing in filtration and purification systems for the biotech...
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IT Service Management Specialist
1 week ago
Raleigh, North Carolina, United States Mindlance Full timeJob Title: Technical System AdministratorDescription: We are seeking a highly skilled ServiceNow Customer Administrator to join our team. As a technical system administrator, you will be responsible for providing technical support and administration for the ServiceNow platform.Responsibilities:Provide technical support and administration for the ServiceNow...