Customer Service Representative

3 days ago

Colorado Springs, Colorado, United States USAA Full time
About the Opportunity

We are currently seeking dedicated insurance professionals to work in our organization. Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for one or more of our Property & Casualty personal line products. You will interact with our members across multiple contact channels to provide adequate coverage and advice to help ensure members financial security.

Key Responsibilities:

  • Facilitate the member experience by answering requests from members.
  • Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
  • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Maintain required Property & Casualty (P&C) licenses and state registrations.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements:

  • High School Diploma or GED equivalent
  • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
  • Acquire Property & Casualty (P&C) license before date of hire and successfully complete state registrations within 90 days of hire
  • Ability to prioritize and multi-task while navigating through multiple business applications

Preferred Qualifications:

  • 1 year of customer contact experience in a needs-based sales environment
  • US military experience through military service or a military spouse/domestic partner
  • Prior experience in a fast-paced contact center environment

Training Schedule:
Monday - Friday
8hr shift within the hours of 9:30am 6:00pm
We provide support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:
All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

What We Offer:

Compensation: We have an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $46,400 - $48,900

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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