Experienced Service Advisor
4 weeks ago
We are seeking a highly skilled and experienced Service Advisor to join our team at Allen Turner Hyundai. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Oversee service orders and ensure efficient flow of work in the Drive Lane.
- Take ownership of customer experiences by providing additional support and ensuring a positive impression.
- Provide concierge-level support for owner inquiries, ensuring seamless communication and resolution.
- Ensure daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently to maximize productivity.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems and ordering necessary parts and tools.
- Oversee administration of warranty claims and supervise the service department.
- Set schedules and assign tasks to service department employees.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factory representatives and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Requirements:
- Previous experience at an automotive dealership preferred.
- Excellent customer service skills and a positive, friendly attitude.
- Ability to effectively communicate with customers, co-workers, and vendors.
- Demonstrated ability to manage others and prioritize tasks.
- Time management and organization skills, with a professional and well-groomed personal appearance.
- Consistent record of service and sales success, with strong customer satisfaction results.
- Team-oriented and self-motivated, with the ability to work with little supervision.
- Valid driver's license and clean driving record.
- Willingness to submit to pre-employment drug screen and background check.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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