Automotive Service Manager

2 days ago

Pensacola, Florida, United States Allen Turner Hyundai Full time
Job Title: Express Service Advisor

Are you looking for a challenging and rewarding career in the automotive industry? We are seeking an experienced Service Advisor to join our team at Allen Turner Hyundai.

Job Summary:

The Service Advisor will be responsible for providing exceptional customer service, ensuring that customers receive prompt and effective service, and overseeing the service orders and flow of the Drive Lane.

Key Responsibilities:

  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department employees.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Requirements:

  • Previous experience at an automotive dealership preferred.
  • Excellent customer service skills.
  • Positive, friendly attitude, along with a customer service mentality.
  • Ability to effectively communicate with customers, co-workers, vendors, etc.
  • Demonstrated ability to manage others.
  • Time management and organization skills.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team oriented and self-motivated.
  • Ability to work with little supervision.
  • Valid driver's license and clean driving record.
  • Willing to submit to pre-employment drug screen and background check.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A friendly, professional work environment.
  • Employee purchase program.
  • Employee events and recognition.

Equal Opportunity Employer:

Allen Turner Hyundai is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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