IT Support Specialist
5 days ago
**About Equus Software**
Equus Software is a leading provider of global mobility software solutions, serving a diverse range of clients across various industries. Our company culture values innovation, teamwork, and customer satisfaction.
**Job Summary**
We are seeking a highly skilled IT Support Specialist to join our team in Lakewood, Colorado. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, managing the help desk queue, and collaborating with IT staff to ensure the smooth operation of our corporate network.
**Key Responsibilities**
- Coordinate tasks with clients, client account executives, business analysts, and software developers in a fast-paced environment.
- Effectively manage the help desk queue, prioritizing tasks and ensuring timely resolution of technical issues.
- Work with IT staff to manage the corporate network, identify areas for improvement, and participate in the implementation of small and large internal projects.
- Assist with configuring internal servers and applications to support software development, testing, documentation, and administration.
- Take ownership of on-boarding procedures and follow documented setup processes for new staff.
- Manage software, licensing, and hardware inventory.
- Review and update Help Desk documentation as assigned.
- Manage backup systems.
- Monitor internal network to proactively ensure system uptime.
- Continuously look for ways to automate, accelerate, make more efficient, and secure IT operations.
**Requirements**
- 2-4 years of experience with IT network, workstation, and server operations in a Microsoft-based environment.
- Experience working with Windows 10/11 and Windows Server 2008, 2012, and 2019.
- Experience managing a help desk queue or working from a help desk queue.
- Excellent interpersonal and customer service skills.
- Passion for solving problems, delivering quality work, and finding ways to improve.
- Able to prioritize work and ask for assistance when needed.
- Able to follow detailed documentation and create own documentation.
- Confluence and Jira experience a plus.
**What We Offer**
Equus Software provides a competitive starting salary, excellent benefits package, and opportunities for growth and professional development. We value our employees' contributions and offer a dynamic work environment that fosters teamwork, innovation, and customer satisfaction.
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