Guest Services Supervisor

2 weeks ago


Princeton, New Jersey, United States Remington Full time
Position Overview

Key Responsibilities
  • Proactively assess guest requirements, ensuring timely responses and recognition of all guests, while fostering positive interactions consistently. Welcome and interact with guests in a friendly manner, efficiently managing their check-in and check-out processes.
  • Oversee appropriate staffing levels for front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk staff, guest service personnel, concierge team, and telephone operators.
  • Address and resolve guest grievances, guaranteeing satisfaction in every engagement. Manage the guest resolution process by investigating issues and employing innovative problem-solving techniques to achieve satisfactory outcomes.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of daily transactions and less frequent operations.
Work Environment

Located in a prime area, the establishment provides a perfect blend of comfort and convenience, allowing guests to explore nearby attractions and local culture.

Candidate Profile

Desired Attributes
  • Strong work ethic, self-motivated, and capable of independent decision-making.
  • Flexibility to work varied schedules based on the operational needs of the hotel.
  • Ability to maintain focus on tasks and complete assignments punctually, even amidst frequent interruptions.
  • A collaborative spirit, enjoying teamwork to create exceptional experiences for guests.


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