Retail Sales Manager
5 days ago
Aramark is seeking a highly skilled and experienced Retail Sales Lead to join our team. As a key member of our retail operations, you will be responsible for coordinating store operations, supporting and training sales associates, and ensuring exceptional customer service.
Key Responsibilities- Coordinate store operations, including assigning tasks to sales associates and general utility workers
- Support and train sales associates and general utility workers to ensure they have the skills and knowledge needed to provide exceptional customer service
- Ensure all guests are greeted and assisted in a timely and professional manner
- Train sales associates and general utility workers in their roles, helping to develop a team of customer service-focused professionals
- Ensure everything operates smoothly in the manager's absence and that all customer relations issues are handled effectively
- Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
- Keep an inventory of stock, noting any out-of-stock items or possible shortages
- Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
- May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
- Must always ensure cleanliness and a pleasant atmosphere in the store
- Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sale and Property Management System software programs
- Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
- May perform nightly audit of cashier documentation
- Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to sales associates and general utility workers
- May assist with hiring general utility workers and sales associates
- May be required to coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting
- Previous retail experience preferred
- Mathematical skills are required to facilitate sales reports and audits
- Must be of legal age to work with alcohol
- Must provide proof of having earned a responsible alcohol training and certification program where applicable
- Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
- Must be fluent in the native language, both spoken and written
- Must be computer literate in MS Office programs
- Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, Point of Sale (POS) System
- Must be well-groomed and always maintain a high level of professionalism
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