Customer Experience Manager

3 weeks ago


Brooklyn, New York, United States Victoria's Secret Full time
Job Title: Customer Experience Manager

Estimated Salary: $65,000 - $85,000 per year

About the Role:
In this dynamic and customer-centric role, you will lead and direct sales floor associates to deliver exceptional customer experiences and drive top-line sales. As a values-based leader, you will ensure that our customers receive personalized service and support, fostering loyalty and retention.

Key Responsibilities:
- Lead and direct sales floor associates to achieve sales targets and provide excellent customer service
- Coach and develop associates in sales techniques, product knowledge, and visual merchandising standards
- Collaborate with cross-functional teams to implement store visual standards and maintain a high level of merchandise availability
- Manage labor hours effectively to drive top-line sales and profit

Requirements:
- 2+ years of retail leadership experience with a focus on customer experience and sales growth
- Proven ability to work nights, weekends, and flexible schedules as needed
- Strong communication and interpersonal skills, with the ability to coach and develop team members
- Proficiency in technology, including headsets, mobile devices, and computers

Benefits:
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays

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