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Customer Experience Representative

2 weeks ago


Brooklyn, New York, United States T-Mobile Full time
Role Overview

As a Mobile Associate, you will be an integral part of a Retail Team of Experts at T-Mobile. Your primary responsibility will be to provide exceptional customer experiences and ensure that our customers receive world-class service and support.

Key Responsibilities
  1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
  2. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network.
  3. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)