Customer Experience Specialist

19 hours ago


Brooklyn, New York, United States Popular Full time
Popular is committed to providing exceptional customer service and sales support to our customers. As a Sales and Service Banker, you will play a critical role in helping our customers achieve their financial goals by identifying client needs and delivering tailored solutions through a best-in-class customer experience. In this role, you will work closely with colleagues to promote integrated sales and service efforts across Popular, executing a sales plan by identifying optimal methods for attaining branch targets and sales goals. You will also cultivate internal partnerships with Commercial and Wealth Management to drive business growth, and educate clients on self-service capabilities and encourage the use of digital channels. With your strong communication skills and ability to build trust-based relationships, you will excel in this role and make a significant impact at Popular.

The ideal candidate will have a minimum of an associate's degree from an accredited college, along with at least one year of demonstrated successful sales experience and six months of cash handling experience or equivalent related experience and training. NMLS registration and Safe Act compliance are also required. The salary range for this position is approximately $26-$29 per hour, depending on qualifications and experience. This figure does not include incentive compensation, commission, or other types of remuneration or benefits.

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