Customer Experience Lead
3 weeks ago
**Insomnia Cookies Overview**
Founded in a college dorm room, Insomnia Cookies is revolutionizing the cookie game by truly imagining what's possible. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night.
**Job Description**
We are seeking a skilled Shift Leader to join our team. As a Shift Leader at one of our Brooklyn stores located at 32 5th Ave, Brooklyn NY 11217, you will be the captain of our bakery day or night. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.
**Benefits**
Some of our sweet Shift Leader benefits include:
- Flexible part-time work schedules
- Interactive training & mentorship
- Achievable growth/promotion opportunities
- Employee discount and FREE cookies with every shift
**Responsibilities**
As a Shift Leader, you will provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries. You will support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
You will prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. You will support and work alongside the Cookie Crew and provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
You will manage cash handling and deposits. A high school diploma or equivalent is required, and at least 1 year of working experience in a customer service focused role is preferred.
**Requirements**
The ideal candidate will have outstanding communication, time management, and people skills. They must be 18 years or older to be employed.
**Salary**
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
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