Service Coordinator

1 month ago


Charlton, United States Charlton Oil & Propane Company Full time
Job Overview

Charlton Oil and Propane is seeking a Service Coordinator to manage the process of new customer installations, service calls, and annual cleanings. The ideal candidate will have excellent organizational and communication skills, with the ability to multitask and work effectively in a team environment.

The Service Coordinator will be responsible for scheduling and dispatching service technicians, managing work orders, and ensuring timely and effective service delivery to clients. This role requires strong customer relations skills, with the ability to communicate effectively with customers via phone, email, or online portals.

Key Responsibilities:

  • Service Operations:
    • Manage daily operations of gas-related service activities, ensuring timely and efficient dispatching and job completion.
    • Manage permit applications, inspections, and approvals, learning permitting processes based on each town served.
    • Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow-up services when necessary.
  • Customer Service:
    • Communicate with customers to confirm appointments, provide service updates, and address any scheduling conflicts or changes.
    • Address and resolve any issues or emergencies that arise during service delivery.
    • Reallocate resources and reschedule appointments as needed to meet client needs.
  • Safety and Compliance:
    • Ensure service activities comply with regulations and safety standards.
    • Learn basic gas and oil regulations/codes and participate in regular classroom and online training.

Qualifications:

  • Experience working within a team of contractors/service employees.
  • Proven experience in scheduling, customer service, or administrative roles.
  • Strong communication and customer service abilities.
  • Strong organizational and problem-solving skills.
  • Experience using online service scheduling tools is a plus.
  • Relevant experience in the energy industry, contracting, construction, or home improvement is desired.

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