Service Manager

2 months ago

Charlton, United States Charlton Oil & Propane Company Full time
Job DescriptionJob Description

Charlton Oil and Propane is a family-owned energy company delivering fuel and providing service to Charlton, Mass and nearby towns. Our business has grown over the last 30 years by providing a high level of personal customer service and building relationships in the communities we serve. Our core values include organization, cleanliness, prompt response, and building relationships with our customers and partners.

Position Overview: Charlton Oil and Propane is seeking an experienced Service Manager to oversee a department of 6 technicians and a master plumber. The Service Manager ensures efficient service operations, customer satisfaction, and mentoring the team of service technicians and office staff. This role requires capable leadership, good communication, and hands-on understanding of managing a team of service technicians.

Key Responsibilities:

  • Service Operations Management:
    • Oversee daily operations of the service department, ensuring timely and efficient dispatching and job completion.
    • Monitor and mentor service technicians. Review and approve weekly time cards.
    • Coordinate with other departments for permitting, service scheduling and billing.
    • Serve in on-call rotation as needed and be available for service technician support.
  • Customer Service:
    • Address and resolve customer complaints and service issues.
    • Maintain strong relationships with customers and partners in our community.
    • Communicate with office staff to coordinate service work and customer expectations.
    • Provide quotations for new installations, major repairs and equipment upgrades
  • Safety and Compliance:
    • Ensure service activities comply with regulations and safety standards.
    • Conduct safety training and inspections to maintain a safe working environment and customer installations.
    • Keep up-to-date with industry regulations and standards, implementing necessary changes to maintain compliance.

Qualifications:

  • Experience managing a team of employees
  • Relevant certifications and training in the oil, propane, HVAC industry are necessary
  • Strong communication and customer service abilities
  • Knowledge of industry regulations and safety standards
  • Strong organizational and problem-solving skills
  • Computer skills (word, excel), ability to use phone and tablet apps
  • Valid driver’s license and ability to travel as needed
Company DescriptionCharlton Oil and Propane is a family-owned energy company delivering fuel and providing service to Charlton, Mass and nearby towns. Our business has grown over the last 30 years by providing a high level of personal customer service and a network of partnerships and relationships in the communities we serve. Our core values include cleanliness, organization, prompt response, and building relationships with our customers and partners.Company DescriptionCharlton Oil and Propane is a family-owned energy company delivering fuel and providing service to Charlton, Mass and nearby towns. Our business has grown over the last 30 years by providing a high level of personal customer service and a network of partnerships and relationships in the communities we serve. Our core values include cleanliness, organization, prompt response, and building relationships with our customers and partners.

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