Assistant Manager

6 days ago

Highland, New York, United States Dunkin' Full time
Job Summary

In addition to adhering to the Crew Member job description, Assistant Managers are responsible for the daily operations in the restaurant, including coaching Crew Members and Shift Leaders throughout their shifts to execute Dunkin' operational standards and deliver a great guest experience.

Key Responsibilities
  • Team Environment: Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy Team Members: Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
  • Support Training: Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager.
  • Communicate Goals: Communicate goals and hold team members accountable for performance during the shift.
Operations Excellence for Guest Satisfaction
  • Hold Guests as Priority: Hold guests as the highest priority and role model exceptional guest service.
  • Drive Urgency: Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce Systems: Reinforce the use of systems, tools, and procedures throughout the shift while taking appropriate steps to correct deficiencies.
Requirements
  • Strong Interpersonal and Leadership Skills: Strong interpersonal and leadership skills to effectively communicate with team members and drive results.
  • Judgment and Tact: Judgment, tact, and diplomacy to effectively resolve conflicts and make decisions.
  • Intermediate PC Skills: Intermediate PC skills to use basic word processing and spreadsheet software for internal communications and data analysis.
Competencies
  • Great Focus: Understands and exceeds guest expectations, needs, and requirements.
  • Passion for Excellence: Sets and maintains high standards for self and others, acts as a role model.
  • Problem Solving and Decision Making: Identifies and resolves issues and problems, uses information at hand to make decisions and solve problems.
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members, operates with integrity, and demonstrates honesty.
  • Building Effective Teams: Identifies and communicates team goals, monitors progress, measures results, and holds others accountable.
Benefits
  • Competitive Pay: Competitive pay and benefits package.
  • Growing Paid Time Off: Growing paid time off and vacation days.
  • Competitive MVP Healthcare and Dental Benefits: Competitive MVP healthcare and dental benefits.
  • Career Development and Growth: Opportunities for career development and growth.
  • Discounted College Degree Program: Discounted college degree program.
  • Weekly Wage and Direct Deposit: Weekly wage and direct deposit.
  • Bereavement Leave: Bereavement leave and other benefits.

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