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Customer Service Representative

2 months ago

Highland, New York, United States Taconic Rehabilitation and Nursing Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Taconic Rehabilitation and Nursing. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our residents, families, and visitors.

Key Responsibilities
  • Greeting and Welcoming: Greet residents, family members, and vendors as they enter the facility, building a rapport with visitors and residents.
  • Phone and Mail Management: Answer the facility phone and direct calls appropriately, sort and deliver mail to employees.
  • Facility Activities: Assist with facility activities, including events and programs.
  • Other Duties: Perform other duties as assigned by management.
Requirements
  • Age and Attitude: Must be at least 18 years old and have a positive attitude, adaptable, energetic, outgoing, and strong interpersonal and communication skills.
  • Shift Flexibility: Must be able to work varying shifts, including holidays, weekends, and evenings.
  • Reliability and Punctuality: Must be flexible, punctual, professional, and reliable.
  • Customer Service Skills: Strong customer service skills and compassion are essential for this role.