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Front Desk Representative

2 months ago

Rocky Hill, Connecticut, United States Arbor Lodging Management Full time

Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Arbor Lodging Management. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Greet and register guests in a warm and welcoming manner
  • Assist with taking reservations, pre-registrations, and room blocking
  • Help large groups with their arrival and ensure a smooth check-in process
  • Be knowledgeable about the local area and provide recommendations to guests
  • Resolve guest issues and concerns in a professional and courteous manner
  • Process payments and ensure accurate accounting

Requirements

  • Outgoing and friendly demeanor
  • Hotel front desk experience preferred
  • Knowledge of reservation systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

About Arbor Lodging Management

We are a leading hotel investment and management company with a portfolio of hotels across the United States. Our culture is focused on connecting our guests with exceptional experiences and providing a positive and supportive work environment for our team members.

What We Offer

  • Competitive salaries and annual reviews
  • 401k program with company match
  • Additional benefits may be available

Our Guiding Principles

  • Do the Right Thing - Operate with integrity and honesty
  • Lead with Heart - Be kind and passionate
  • Be Accountable - Take ownership and deliver results
  • Aim Higher - Exceed expectations and pursue thoughtful change
  • Celebrate Differences - Embrace diversity and respect individual opinions

Equal Employment Opportunity

Arbor Lodging Management is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination in employment.