Unified Communications Specialist

2 weeks ago


Richmond, Indiana, United States Reid Hospital & Health Care Services Full time
Job Summary

We are seeking a highly skilled Unified Communications Specialist to join our team at Reid Health. As a key member of our IT department, you will be responsible for managing and monitoring our Cisco Call Manager Systems and integrations.

The ideal candidate will have a deep understanding of Cisco Call Manager and experience in managing and monitoring it. You will work closely with internal and external stakeholders to ensure seamless communication and develop and implement communication strategies and plans.

This is a hands-on technical position that requires strong problem-solving skills and the ability to work independently. You will be responsible for troubleshooting and resolving any issues related to Cisco Call Manager, collaborating with other IT teams to ensure that Cisco Call Manager is integrated with other systems and tools, and providing technical guidance and support to junior IT staff.

We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and has a strong commitment to our values of Excellence, Empathy, Integrity, and Accountability.

Key Responsibilities
  • Manage and monitor the company's Cisco Call Manager Systems and integrations.
  • Troubleshoot and resolve any issues related to Cisco Call Manager.
  • Work with internal and external stakeholders to ensure seamless communication.
  • Develop and implement communication strategies and plans.
  • Collaborate with other IT teams to ensure that Cisco Call Manager is integrated with other systems and tools.
  • Provide technical guidance and support to junior IT staff.
  • Stay up to date with the latest trends and developments in communication technologies.
Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.
  • Significant and successful experience supporting various unified communications solutions and implementation.
  • Working experience with hardware and software systems including on premise data center with Cisco, Dell, Dell / EMC, network protocols such as H.323, SIP, DHCP, DNS, Citrix Virtual Apps and Desktop, Citrix NetScaler, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, technologies as well as cloud providers.
  • Bachelor's degree in computer science or related field or 5 years of related experience.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

How to Apply

Submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you



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