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Unified Communications Specialist

1 month ago

Richmond, Indiana, United States Reid Hospital & Health Care Services Full time
Job Summary

We are seeking a highly skilled Unified Communications Specialist to join our team at Reid Health. As a key member of our IT department, you will be responsible for managing and monitoring our Cisco Call Manager Systems and integrations.



The ideal candidate will have a deep understanding of Cisco Call Manager and experience in managing and monitoring it. You will work closely with internal and external stakeholders to ensure seamless communication and develop and implement communication strategies and plans.



This is a hands-on technical position that requires a strong understanding of unified communications solutions and implementation. You will be responsible for supporting VoIP systems and contact center technologies within UC Infrastructure, with a focus on Cisco Call Manager, Cisco UCCX, and CUC.



As a Unified Communications Specialist, you will partner with other technology teams and end-users to ensure high-quality operations and efficient voice, chat, video, text, and related collaboration technologies. You will move, add, or modify communications systems, support hardware and software, and resolve issues.



Responsibilities

  • Manage and monitor the company's Cisco Call Manager Systems and integrations.
  • Troubleshoot and resolve any issues related to Cisco Call Manager.
  • Work with internal and external stakeholders to ensure seamless communication.
  • Develop and implement communication strategies and plans.
  • Collaborate with other IT teams to ensure that Cisco Call Manager is integrated with other systems and tools.
  • Provide technical guidance and support to junior IT staff.
  • Stay up to date with the latest trends and developments in communication technologies.
  • Operational activities (non-exhaustive): Incidents, Changes, Problem Management, Service Requests, Health Checks and Proactive Maintenance, Patching & Upgrades, Backups, On Call Support.
  • Project Activities (Non-Exhaustive): Requirement generation & interpretation of requirements, Solution & Workflow Design, Implementation & Build, Testing, Training and Transition.
  • Other duties as assigned by the Director of Networking and Information Security.

Requirements

  • At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.
  • Significant and successful experience supporting various unified communications solutions and implementation. Working experience with hardware and software systems including on-premise data center with Cisco, Dell, Dell / EMC, network protocols such as H.323, SIP, DHCP, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix NetScaler, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, technologies as well as cloud providers is preferred.
  • Working experience with hardware and software systems including on-premise data center with Cisco, Dell, Dell / EMC, network protocols such as H.323, SIP, DHCP, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix NetScaler, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, technologies as well as cloud providers is preferred.
  • Bachelor's degree in computer science or related field or 5 years of related experience.
  • At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.

What We Offer

Reid Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' well-being.



We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong background in unified communications, we encourage you to apply for this exciting opportunity.



Please submit your application, including your resume and cover letter, to our online portal. We look forward to reviewing your application and discussing this opportunity further.



Thank you for considering Reid Health as your next career step.



Reid Health is an Equal Opportunity Employer

We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' well-being.



We do not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.



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