Client Experience Manager

6 days ago


Corte Madera, California, United States Sephora Full time
About the Role

As a Sales and Service Leader at Sephora, you will be a key player in delivering exceptional customer experiences and driving sales growth. You will be responsible for leading a team of sales associates and providing guidance on sales strategies, customer service, and operational excellence.

Key Responsibilities
  • Implementing Sales and Service Strategies: Develop and execute sales and service plans that meet Sephora's standards and drive business results.
  • Team Leadership and Development: Lead, coach, and develop a high-performing team of sales associates, providing guidance on sales techniques, customer service, and operational procedures.
  • Client Service and Sales Execution: Execute Sephora's client service model and sales strategies, driving customer engagement and loyalty.
  • Operational Excellence: Ensure compliance with store standards, maintaining a professional environment and ensuring seamless operations.
  • Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Qualifications and Experience
  • Leadership Experience: Prior leadership experience in retail sales or services, preferably in a similar role.
  • Client Service and Teamwork: Passion for client service and teamwork, with a strong ability to build and maintain relationships.
  • Communication and Multitasking: Strong communication skills, with the ability to multitask and prioritize tasks effectively.
  • Adaptability and Flexibility: Resilience and adaptability to changing store priorities and flexible availability to work during peak retail hours.
  • Attendance and Reliability: Consistent and reliable attendance, with the ability to lift and carry up to 50 pounds.
About Sephora

Sephora is a leading beauty retailer that values diversity, inclusion, and belonging. We are committed to creating a workplace where every individual can thrive and reach their full potential. As a Sales and Service Leader, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business results.



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