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Client Service Specialist

2 months ago

Corte Madera, California, United States Aritzia Full time
THE TEAM
The objective of the Service Department is to provide exceptional service that fosters loyal and lasting relationships with our clientele.

THE OPPORTUNITY
Aritzia is expanding, and our Service team in Retail is evolving alongside it. This is a remarkable chance to join the team dedicated to delivering outstanding, Everyday Luxury service to every client, thereby cultivating enduring client relationships. As a Client Service Specialist, you will handle transactions, assist in managing client services, and maintain exceptional organization at the service counter to create unforgettable experiences for clients in a pivotal area of the store. With the skills you acquire in this position, the possibilities are limitless - from a fulfilling career in Retail to ongoing growth and development with Aritzia.

THE ROLE

As a Client Service Specialist, you will:
  • Provide extraordinary experiences and create meaningful, memorable moments at the service counter
  • Efficiently and accurately process transactions while ensuring a world-class client experience
  • Manage the complete process of services, including notifying clients of their incoming services, consistently auditing services, and proactively addressing opportunities to enhance the client experience
  • Support service counter operations, including managing the queue to ensure clients are served promptly, preparing products for transactions, packaging client purchases, and returning products to the sales floor
THE QUALIFICATIONS

The Client Service Specialist possesses:
  • Demonstrated skills, education, and/or relevant certifications (prior experience with point-of-sale systems is advantageous)
  • A commitment to learn and embody Aritzia's Values, Business, and People Leadership principles
  • The ability to collaborate effectively with cross-functional partners
  • A dedication to quality and investing in results that contribute value to the business
THE PERKS

Some of the industry-leading benefits you will enjoy while working at Aritzia include:
  • Competitive Pay Package - We are dedicated to offering competitive compensation and performance-based pay increases
    • Base wage range: $30.00
  • Product Discount - Enjoy our renowned product discount, both online and in-store
  • Aspirational Workspace - Every detail is designed to resonate with the energy of our culture
  • Flexible Scheduling - We strive to accommodate your availability and preferred working hours (some restrictions apply).
  • Career Advancement - We promote growth. Our boutiques are the ideal starting point for your career with Aritzia. Benefit from personalized career development and be prioritized for opportunities in our other workplaces, including roles at our Support Office.
ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our aim is to be inclusive, diverse, and representative of the communities where we operate while fostering an environment where every individual can enjoy a successful career. This commitment applies to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.