Client Service Representative

5 days ago

Corte Madera, California, United States Madison Reed Hair Color Bar Full time
Job Description

Job Summary:

The Client Service Representative at Madison Reed Hair Color Bar provides a seamless guest experience from arrival to departure as a liaison between the guests and the rest of the Hair Color Bar team. This role is ideal for individuals who love customer service, organizing a schedule, recommending products, and working as a team.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a smooth and personalized experience.
  • Act as a brand ambassador, educating guests about Madison Reed products and services.
  • Contribute to achieving monthly sales goals and other key performance indicators.
  • Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
  • Drive Hair Color Bar revenue through increasing the average service ticket and promoting additional services.
  • Participate in ongoing training and stay up-to-date on MR products and services.

Requirements:

  • Entry-level experience in customer service or retail sales, with a preference for salon or beauty industry experience.
  • Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
  • Comfortable operating point-of-sale systems.

Physical Demands:

While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity Employer:

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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