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Client Service Specialist

2 months ago

Corte Madera, California, United States Aritzia Full time

THE TEAM

The objective of the Service Department is to provide exceptional service that fosters lasting relationships with our clientele.

THE OPPORTUNITY

Aritzia is expanding, and our Service team in Retail is evolving alongside it. This presents a distinctive chance to join a team dedicated to delivering elevated, Everyday Luxury service to our clients, thereby cultivating loyal and enduring relationships. As a Client Service Specialist, you will handle transactions, assist in managing client services, and maintain outstanding organization at the service counter to create unforgettable experiences for clients in a pivotal area of the store. The skills you acquire in this position will open doors to a fulfilling career in Retail and ongoing growth with Aritzia.

THE ROLE

As a Client Service Specialist, your responsibilities will include:

  • Providing extraordinary experiences and creating meaningful, memorable moments at the service counter.
  • Efficiently and accurately processing transactions while ensuring a world-class client experience.
  • Managing the complete service process, including notifying clients of their incoming services, consistently auditing services, and proactively addressing opportunities to enhance the client experience.
  • Supporting service counter operations, which includes managing the queue to ensure prompt service, preparing products for transactions, packaging client purchases, and returning products to the sales floor.

THE QUALIFICATIONS

The Client Service Specialist should possess:

  • Demonstrated skills, education, and/or relevant certifications (prior experience with point-of-sale systems is advantageous).
  • A commitment to learn and embody Aritzia's Values, Business, and People Leadership principles.
  • The ability to collaborate effectively with cross-functional teams.
  • A dedication to quality and a focus on delivering results that contribute value to the business.

THE PERKS

Some of the industry-leading benefits you will enjoy while working at Aritzia include:

  • Competitive Pay Package: We are committed to offering competitive pay and performance-based salary increases.
  • Product Discount: Enjoy our renowned product discount, both online and in-store.
  • Aspirational Workspace: Every detail is designed to resonate with the vibrant culture.
  • Flexible Scheduling: We strive to accommodate your availability and preferred working hours (some restrictions may apply).
  • Career Advancement: We promote growth. Our boutiques serve as an excellent starting point for your career with Aritzia, offering personalized career development and priority access to opportunities in our other locations, including roles at our Support Office.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. We aim to be inclusive, diverse, and representative of the communities we serve while fostering an environment where every individual can thrive in their career. This commitment applies to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.