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Product Manager for Customer Support Teams

1 month ago

Palo Alto, California, United States Glean Full time
About Glean

We're on a mission to revolutionize the way knowledge is used in the enterprise. Our platform is designed to bring all of a company's knowledge together, understand it at a deep level, and provide industry-leading search relevance over it. We're building a system of intelligence that will fundamentally transform how people work.

Role

As Glean's Product Manager for the Customer Support teams, you'll play a critical role in shaping our capabilities and end-user experience to become mission-critical for world's leading enterprises. You'll work closely with our customers to deeply understand their knowledge needs and develop key parts of our product roadmap. You'll empower your team by giving context, setting direction, and building alignment, and drive customer-focused decisions, clear prioritization, and efficient execution.

Responsibilities
  • Develop a deep understanding of our customers' knowledge needs and pain points
  • Develop key parts of our product roadmap, marrying customers' needs with our product vision
  • Empower your team by giving context, setting direction, and building alignment
  • Drive customer-focused decisions, clear prioritization, and efficient execution
  • Coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company
  • Build processes that will scale as our team and company go through rapid growth
Requirements
  • 3+ years of experience as a Product Manager with a track record of ownership across core product or high-engagement product features
  • Relevant B2B experience and a major desire to build deeply impactful products for specific personas
  • Excellent written and verbal communication skills
  • Proven track record of taking ownership, taking initiative, and delivering results
  • Collaborative mindset and ability to work effectively with cross-functional partners
  • Learning and growth mindset
  • Mission-first approach and understanding that success is measured by product and team success
  • Early adopter of AI and excited about helping customers accelerate their own AI adoption journey
Benefits
  • Competitive compensation
  • Medical, Vision, and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • Home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

We're a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.