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Guest Service Associate

2 months ago

Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

Position Overview: As a Guest Service Associate at Chicago Waffles, you will serve as the primary point of contact for our patrons, ensuring a delightful dining experience. Your responsibilities will include managing cash and card transactions, processing phone orders, and delivering outstanding customer service. This role demands excellent communication abilities, meticulous attention to detail, and the capacity to juggle multiple tasks in a dynamic environment.

Core Responsibilities:

  • Customer Engagement:
  • Warmly greet and welcome guests.
  • Provide precise information regarding menu selections, daily specials, and ongoing promotions.
  • Address guest inquiries with professionalism and courtesy.
  • Ensure timely and respectful service for all guests.
  • Seating Management:
  • Professionally welcome guests and manage seating arrangements to enhance table turnover.
  • Reservations and Waitlist Coordination:
  • Handle reservation requests, particularly for larger groups.
  • Maintain an organized waiting list for walk-in guests and collaborate with the service team.
  • Assist guests with questions about wait times and special requests.
  • Transaction Processing:
  • Accurately process financial transactions.
  • Maintain a balanced cash drawer at the beginning and end of each shift.
  • Issue receipts and provide accurate change.
  • Order Management:
  • Input orders into the POS system with precision.
  • Manage phone orders and relay details to the kitchen and service staff.
  • Proactively monitor and address guest needs to ensure satisfaction.
  • Team Collaboration:
  • Work in harmony with restaurant, bar, and kitchen personnel to ensure seamless service.
  • Assist in various roles during peak service times.
  • Embody the mission, vision, and values of Chicago Waffles.

Qualifications and Skills:

  • Essential:
  • Strong verbal and written communication skills in English.
  • Ability to handle high-pressure situations with composure.
  • Excellent organizational skills and multitasking ability.
  • Familiarity with POS systems and professional phone etiquette.
  • A friendly and approachable attitude.
  • Dependable attendance and punctuality.
  • Capability to thrive in a fast-paced environment.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Desirable:
  • High School diploma or equivalent.
  • Minimum of two years' experience in customer service, ideally within the hospitality sector.
  • Food Handler Certification.

Physical Requirements:

  • Ability to perform various physical tasks throughout the work environment.
  • Stand and/or walk for extended periods during shifts.
  • Lift, carry, push, or pull items weighing up to 50 lbs.

Job Functions:

  • Thorough knowledge of and adherence to all service policies and procedures.
  • Complete familiarity with all menu items and restaurant operations.
  • Perform assigned opening and closing duties.
  • Maintain cleanliness and organization in designated areas.

Additional Responsibilities:

  • Support fellow employees as needed.
  • Participate in training sessions, team meetings, and menu tastings.

Application Process:

To apply, please submit your resume along with a brief cover letter outlining your relevant experience. Chicago Waffles is committed to creating a diverse environment and is proud to be an equal opportunity employer.



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