Front Desk Representative

4 weeks ago


Saint Paul, Minnesota, United States Fairfield Mendota Heights Full time
Job Summary:

As a Front Desk Agent at Fairfield Mendota Heights, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. You will work closely with the hotel team to ensure a seamless guest experience.

Responsibilities:
  • Register guests and handle room reservations
  • Provide exceptional guest service and respond to guest inquiries
  • Operate the front desk computer system and manage guest information
  • Handle check-ins and check-outs, and ensure accurate room assignments
  • Assist with emergency procedures and maintain a safe and secure environment
  • Participate in creating an enjoyable work environment and contribute to the hotel's success
Requirements:
  • High school diploma or equivalent required; college coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve
  • Effective communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits:
  • Competitive hourly rate
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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