Customer Service Representative 10pm-6am Overnight Part Time
4 weeks ago
The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills, with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting of up to 50 lbs.
- Occasional exposure to toxic chemicals.
- Employee Recognition Program.
- Advancement Opportunities.
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