Front Desk Associate

4 weeks ago


Saint Paul, Minnesota, United States Amplifon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities
  • Manage the customer journey as the first point of contact, setting expectations and delivering a quality customer experience
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate all relevant customer information to the Hearing Care Professional
  • Maintain the customer database by updating office records
  • Inform the customer about hearing care accessory options
  • Handle walk-ins and after-care for existing customers
  • Help run office promotions by participating in any marketing and social media initiatives
Requirements
  • Administrative background and computer savvy
  • Experience in a direct customer support role
  • Inbound/outbound calling and quality phone etiquette
  • Scheduling appointments
  • Adaptable and detail-oriented
About Us

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers' quality of life.

Benefits
  • $20/hour
  • Monthly bonus opportunity
  • Work-life balance - hours are M-F, 8:30am-5:00pm
  • Continuous training and support
  • Brand recognition - we're at the top of our industry
  • Health Insurance: Medical, dental, vision
  • Paid Time Off, Paid Holidays & 401K Plan
Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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