Club Operations Director
5 hours ago
The Club Manager will be responsible for overseeing the day-to-day operations of our gym to ensure an exceptional member experience and a financially successful club.
Key Responsibilities- Lead a team of employees in a positive and motivating manner, providing continuous training and development opportunities.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
- Recruit, hire, train, and develop a high-performing staff, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Manage staff schedules, ensure all shifts are covered, and lead by example, maintaining consistent accountability for direct reports.
- Administer and process employee payroll, resolve employee issues, and manage disciplinary/termination activities.
- Oversee front desk activities, including answering phones, checking members into the system, and facilitating member requests and issues.
- Ensure prompt opening and closing of the gym, oversee cleanliness and maintenance of the facility, and determine equipment repair needs.
- Manage marketing efforts, authorize expenditures and refunds, and prepare HR-related forms.
- Track statistics and reports, and provide backup support for absent employees.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program.
- Advancement Opportunities.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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