Field Service Technician II

1 month ago

Tampa FL USA, United States Telsource Full time
About the Role

We are seeking a highly skilled Field Service Technician II to join our team at Acuative. As a Field Service Technician II, you will be responsible for installing and maintaining networking hardware, telephony equipment, and retail technology systems. You will also be responsible for circuit extensions and structured cabling, site surveys and audits, and maintaining company vehicles and inventory.

Key Responsibilities
  • Installation and maintenance of networking hardware, including routers, switches, and WAPs
  • Installation and maintenance of telephony equipment and circuits
  • Hardware break/fix support for Cisco UCS servers and Nexus switching equipment
  • Installation and support of retail technology systems, including POS, digital signage, and video surveillance systems
  • Circuit extensions and structured cabling
  • Site surveys and site audits
  • Maintenance of company vehicles, inventory, and tools
  • Accurate and timely submission of job-related documents and deliverables
Preferred Qualifications
  • Working knowledge of networking hardware and topologies
  • Familiarity with Cisco networking products and interfacing through Cisco CLI
  • Understanding of telephony systems, including VOIP, PBX, and key systems
  • Knowledge of computing systems hardware and ability to provide break/fix support for desktop PCs and/or servers
  • Physical installations of a wide variety of hardware, including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment
  • Ability to provide configuration support for a variety of technology platforms through console and remote applications
  • Experience with LEC circuit identification and extensions
  • Familiarity with cabling standards and ability to pull and terminate cabling in a variety of customer environments
  • Ability to operate basic power tools, including drills and saws
  • Work on ladders and lifts where required
  • Working knowledge of Microsoft Office applications, including Excel and Word
  • Ability to follow detailed job documents
  • Must be willing to travel within assigned region to meet customer SLAs
  • On-call, after-hours, and weekend work may be required
  • Must possess a valid driver's license with a good driving record
Education and Certifications
  • Associate's degree in Information Technology or equivalent experience
  • CompTIA, Cisco, cabling, and PBX system certifications a plus
  • Selected candidates will be required to attend a one-week hardware training course at our Global Technology Center in Strongsville, OH
  • Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative
About Acuative

For over 35 years, Acuative has provided an innovative approach unique to the communications marketplace. Our team provides the entire end-to-end solution from network design to installation and management. We can provide single-source solutions to help build, monitor, manage, and support networks.

Our Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts, and engineers who are trained to detect, analyze, and respond to cybersecurity incidents and threats, and prevent such instances from happening. Our SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.

Our PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.

Our Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.

We handle the end-to-end process of identifying, evaluating, and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D-NFV), based on organizational requirements. We implement, monitor, and manage to ensure continuous optimization of organizational networks.

We hope you consider joining your talent with our team.

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