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Field Service Technician II

4 weeks ago

Moon Twp PA USA, United States Canon Solutions America Full time
About the Role

At Canon Solutions America, we're seeking a skilled Field Service Technician II to join our team. As a key member of our technical support team, you'll be responsible for diagnosing and repairing complex technical issues with Canon-supported products. Your expertise will help our customers overcome technical challenges and achieve their goals.

Your Impact

As a Field Service Technician II, you'll have a significant impact on our customers' success. Your responsibilities will include:

  • Diagnosing and repairing technical issues with Canon-supported products
  • Providing exceptional customer service and support
  • Maintaining a high level of technical knowledge and staying up-to-date with new products and technologies
  • Collaborating with cross-functional teams to resolve complex technical issues
About You

We're looking for a dedicated and detail-oriented individual with a strong technical background and excellent communication skills. If you have a passion for problem-solving and a desire to make a real impact, we encourage you to apply.

Requirements:

  • HS Diploma, GED, or equivalent experience required
  • 1-2 years of related experience in technical support or a related field
  • Basic understanding of internet environments and ability to complete introductory period and PDIF new-hire class
  • Valid driver's license and acceptable driving record
  • Ability to work in a 24/7 environment and perform shift work and on-call rotations
Company Overview

Canon Solutions America is a leading provider of enterprise, production, and large format printing solutions. We're committed to empowering our customers to succeed by supplying market-leading products and exceptional professional service offerings.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and more. We're an equal opportunity employer and welcome applications from diverse candidates.