Current jobs related to Customer Success Manager - New York, New York - MasterCard

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and growth with our software solutions.Key ResponsibilitiesManage customer relationships,...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.Key ResponsibilitiesEngage with customers to understand their...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering organizations to create and deliver engaging video experiences. Our mission is to power any video experience for any organization, and we're committed to making video simpler and more accessible.Job Title: Customer Success ManagerWe're seeking a passionate and experienced Customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States MicroStrategy Full time

    Mid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Lightricks Full time

    {"title": "Customer Success Manager", "description": "Revolutionize Customer Success at LightricksLightricks, a pioneering AI-first company, is transforming the creative landscape. We're seeking an exceptional Customer Success Manager to drive customer satisfaction, retention, and growth for our innovative platform, LTX Studio.Key Responsibilities:Lead...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide.Our award-winning, zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Radar Full time

    About RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth. With a strong presence in the market, Radar is poised for continued success and expansion.About the RoleWe are seeking a highly...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Coast Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Coast. As a Customer Success Manager, you will be responsible for ensuring our customers receive maximum value from our solution throughout their lifecycle.Key Responsibilities:Manage all post-sales activity for customers through strong relationship-building, product...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Leapsome Full time

    Unlock Your Potential as a Customer Success Manager at LeapsomeAre you passionate about helping companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together? Do you want to make work fulfilling for everyone?We're looking for a Customer Success Manager to join our team at Leapsome, a fast-growing...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Allcloud Inc. Full time

    Customer Success ManagerAt AllCloud, we're seeking a highly motivated and results-driven Customer Success Manager to join our growing managed services team. As a key member of our team, you will be responsible for ensuring our customers realize the full value of our offerings and services, ultimately driving renewals and upsell opportunities.This is a...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Foursquare Full time

    About FoursquareFoursquare is a leading location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to make informed decisions, improve customer experiences, and drive better outcomes.About the PositionFoursquare is...

Customer Success Manager

2 months ago

New York, New York, United States MasterCard Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Mastercard. As a key member of our organization, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance in the implementation and optimization of our Dynamic Yield solution.

Key Responsibilities

• Help clients operationalize onsite testing and personalization best practices, creating great client personalization experts to exceed their onsite business goals

• Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction

• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations

• Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required

• Serve as the primary point of contact for clients and their DY personalization program

• Consult with clients on product features, functionality and onboarding best practices

• Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data

• Analyze data and propose value-driving recommendations

About You

• 3-8 years of digital consultation or analytics experience

• Fortune 1000 client-facing experience as a CSM preferred

• B.A./B.S. Degree in an analytical/economic/business management disciplines

• Experience or expertise of digital marketing best practice, website conversion tactics and strategy

• Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools, etc

• Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results

• eCommerce, CRO and website personalization knowledge and experience

• Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills

• Excellent verbal and written communication skills, with excellent presentation skills

• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment

• Empathy and a unique ability to understand customer needs

• Passionate about customer success and how it can transform businesses

• Strong project management or organizational skills and an ability to multitask without difficulty

What We Offer

Base Salary $95,000-$120,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.