Reception Specialist

2 weeks ago


Oxon Hill, Maryland, United States MGM Resorts International Full time
Experience the Magic at MGM Resorts International

Have you ever imagined being part of a vibrant environment filled with excitement and entertainment? If you are passionate about teamwork in one of the most dynamic industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences for our guests.

POSITION OVERVIEW:

As a Guest Services Representative, your primary responsibility will be to warmly welcome guests, verify their identification, and assist them with the check-in process. You will be essential in our commitment to enhancing the guest experience and creating memorable moments that last well beyond their visit.

COMPENSATION: $18.10/hour

DAILY RESPONSIBILITIES:
  • Welcome guests upon arrival, ensuring they feel like part of the MGM Resorts community.
  • Anticipate guest needs and address any inquiries promptly, adhering to our service standards.
  • Facilitate smooth handling of early and late arrivals and departures.
  • Manage walk-in guests and ensure efficient check-in and check-out processes.
  • Encourage enrollment in MGM Rewards to boost guest loyalty.
  • Collaborate with Housekeeping and other departments to meet guest expectations.
  • Securely issue room keys.
  • Prioritize guest safety, privacy, and confidentiality throughout their stay.
IDEAL CANDIDATE PROFILE:
  • High School Diploma or GED is required.
  • A minimum of 1 year of experience in hotel operations, such as a front desk agent or concierge, is preferred.
  • Attention to detail and accuracy in tasks is essential.
  • Ability to manage multiple tasks efficiently.
  • Maintain confidentiality with sensitive information.
SCHEDULE REQUIREMENTS:
  • Availability to work any shift (Day: 8:00 AM - 4:45 PM, Swing: 3:00 PM - 11:45 PM, Overnight: 11:00 PM - 7:45 AM).
  • Willingness to work weekends and holidays is necessary.
BENEFITS:
  • Wellness programs to support your physical and mental health.
  • Health and income protection benefits for eligible employees.
  • Discounts on hotel stays, dining, retail, and entertainment, as well as partner discounts on travel and shopping.
  • Complimentary meals in the employee dining area.
  • Free parking during and after shifts.
  • Comprehensive healthcare, financial, and time-off benefits.
  • Opportunities for professional and personal growth through various programs and community involvement.
Are you ready to be part of the experience? Join us
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