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Reception Specialist
2 months ago
Have you ever envisioned being part of a vibrant and dynamic environment? Are you passionate about teamwork in one of the most thrilling sectors? At MGM Resorts, we are looking for individuals like YOU to craft unforgettable experiences for our guests.
POSITION OVERVIEW:
As a Guest Services Representative, your primary responsibility will be to warmly welcome guests, verify their identification, and assist them with the check-in process. You will be integral to our commitment to enhancing the guest experience and creating memorable moments that last long after their visit.
COMPENSATION: $18.10/hour
KEY RESPONSIBILITIES:
- Welcome guests upon arrival, ensuring they feel like part of the MGM Resorts community.
- Anticipate guest needs and address any inquiries promptly, adhering to our service standards.
- Facilitate smooth management of early and late arrivals and departures.
- Handle walk-in guests and ensure efficient check-in and check-out processes.
- Encourage enrollment in MGM Rewards to enhance guest loyalty.
- Collaborate with Housekeeping and other departments to meet guest expectations.
- Securely issue room keys.
- Prioritize guest security, privacy, and confidentiality throughout their stay.
- High School Diploma or GED is required.
- Minimum of 1 year experience in hotel operations, preferably in a front desk or concierge role.
- Attention to detail and accuracy in tasks.
- Able to manage multiple tasks efficiently.
- Ability to handle sensitive information with discretion.
- Availability to work any shift (Day: 8:00 AM - 4:45 PM, Swing: 3:00 PM - 11:45 PM, or Overnight: 11:00 PM - 7:45 AM).
- Willingness to work weekends and holidays.
- Wellness programs to support your physical and mental health.
- Health and income protection benefits for eligible employees.
- Discounts on hotel stays, dining, retail, and entertainment, as well as partner discounts on travel and shopping.
- Complimentary meals in the employee dining area.
- Free parking during and after shifts.
- Comprehensive healthcare, financial, and time-off benefits.
- Opportunities for professional and personal growth through training and community involvement.
