Executive Client Specialist

10 hours ago

Jacksonville, Florida, United States Paysafe Full time

About Paysafe:

Paysafe is a leading payments platform that enables businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world.

Our Mission:

We strive to deliver exceptional client experiences, foster strong relationships, and drive business growth through innovative payment solutions. Our team is inspired by a unified vision and propelled by passion, working together to achieve excellence in every aspect of our operations.

Job Summary:

We are seeking an experienced Executive Client Specialist to join our team in Jacksonville, Florida. This role offers a hybrid work environment with 3 in-office working days and 2 remote working days during the work week. As an Executive Client Specialist, you will be responsible for servicing top Paysafe partner accounts, resolving issues, and exceeding client expectations while providing a differentiated experience through rapport and industry expertise.

Key Responsibilities:

  • Provide timely and accurate information to partners
  • Assist agents with technical questions
  • Articulate how a new account is received, underwritten, and booked
  • Answer questions regarding underwriting guidelines and card processing industry
  • Adhere to company and department's attendance and punctuality policy and procedure
  • Evaluate competitor's financial statements and create cost comparisons
  • Respond to and resolve complaints and conflicts
  • Handle operational details and explain policies and procedures
  • Explain and consolidate residuals and research merchant accounts on partner's behalf
  • Work as liaison for partners with internal departments and track and report daily/weekly/monthly department statistics

Requirements:

  • Bachelor's Degree or 4 years' equivalent industry experience
  • 2 Years' Bankcard experience
  • Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
  • Customer service/relationship building experience
  • Leadership or supervisory experience a plus, but not required
  • Merchant acquisition/processing experience

What We Offer:

Paysafe provides equal employment opportunities to all employees and applicants, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. We value diverse thoughts, experience, and backgrounds, and encourage you to apply even if your experience does not exactly align.

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