Executive Client Liaison

2 weeks ago


Jacksonville, Florida, United States Paysafe Full time
About Paysafe

Paysafe is a leading payments platform that serves merchants and consumers in the global entertainment sectors. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.

With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world.

Job Summary

We are seeking an experienced Executive Client Specialist to service our top Paysafe partner accounts. The successful candidate will be responsible for resolving client issues, providing exceptional customer service, and exceeding client expectations.

Key Responsibilities
  • Provide timely and accurate information to our partners
  • Assist agents with technical questions
  • Articulate how a new account is received, underwritten, and booked
  • Answer questions regarding underwriting guidelines
  • Answer questions regarding card processing industry and products
  • Adhere to company and department's attendance and punctuality policy and procedure
  • Evaluate competitor's financial statements and create cost comparison
  • Respond/resolve to complaints & conflicts
  • Handle operational details
  • Explain policies and procedures
  • Explain and consolidate residuals
  • Research merchant accounts on partner's behalf
  • Work as liaison for our partners with internal departments
  • Work as initial escalation point for partner issues
  • Track and report daily individual representative Salesforce cases, calls taken, logged in time and rolled calls
  • Track and report daily/weekly/monthly department statistics including Salesforce cases, and accumulated calls
Requirements
  • Bachelor's Degree or 4 years' equivalent industry experience
  • 2 Years' Bankcard experience
  • Minimum 1 year in a Sales Support role with proven progressive responsibility and leadership capabilities
  • Customer service / relationship building experience
  • Leadership or Supervisory experience a plus, but not required
  • Merchant acquisition/processing experience
Our Culture

We value humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.



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