Patient Service Representative

3 weeks ago


Herndon, Virginia, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, answering phone calls, scheduling appointments, and handling administrative tasks.

Key Responsibilities
  • Provide excellent customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  • Schedule appointments and manage the patient schedule, ensuring that all appointments are up-to-date and accurate.
  • Handle administrative tasks, such as data entry, filing, and maintaining patient records.
  • Collect and process payments, as well as handle cash and credit transactions.
  • Assist with other front office duties, such as answering phone calls, responding to emails, and performing other administrative tasks as needed.
Requirements
  • High school diploma or equivalent required.
  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing, and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software.
Working Conditions

This position requires a high level of organization, attention to detail, and excellent communication skills. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a professional demeanor at all times.



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